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Questionnaire for IT Training
I
Questionnaire for IT Training
Introduction:
Merlin Pakistan is conducting an IT Survey among all Merlin computer users within Pakistan in order to design the IT Training Course.
Questionnaire Instructions:
Rate your skills using the following chart…
4
3
2
1
Expert
Skilled
Basic skills
No experience
… or to the left of the letters type “YES” or “NO” that best describes your ability.
Note:
· Please be honest in responding to this questionnaire. We will use it to evaluate your skills and design a training course to suit your needs.
· Last date to submit this form to the IT department is 12th of September 2006 please send it to:
techsupport@merlin-pakisan.org
Thank you for your time!
First Name: Last Name: Date:
Department / Job Title:
General to Advance Skills
Question
Basic Computing
How would you rate your basic computer skills?
(Select one from below)
Expert
Skilled
Basic skills
No experience
Type “YES” or “NO” in the left column of the questions below.
1
I am able to turn a computer on and off and to Log on and off.
2
I can use mouse/keyboard effectively.
3
I know how to create, copy, move, rename, and delete files and folders.
4
I can Navigate in different folders, and use a flash disk and CD drive.
5
I can multitask by opening and using multiple applications and can easily maneuver between multiple applications using the Quick Launch toolbar.
6
I can open a file from a flash disk or a local or network hard drive; save a file to a flash disk or to a specific location on a local or network hard drive.
7
I know how to format a flash disk.
8
I can use a digital camera and computer and can transfer files from that medium to the computer.
9
I can use a scanner to scan pictures and documents.
10
I can use advanced features of the Find or Search command to find files on my computer.
Microsoft Outlook
How would you rate your Microsoft Outlook skills?
(Select one from below)
Expert
Skilled
Basic skills
No experience
Type “YES” or “NO” in the left column of questions below.
11
I know how to setup/create a email account.
12
I know how to Secure my account.
13
I know how to create and send messages
14
I know how to format e-mails
15
I know how to how to create contacts/distribution lists
16
I know how to create a New Folder/Group in address book
17
I know how to delete a Folder/Group from address book
18
I know how to block sender
19
I know how to create/use signature file
20
I know how to add attachment
21
I know how to send e-mail messages in text or html format.
22
I know how to send/receive attachments.
23
I know how to use “Option” menu.
Internet
How would you rate your Internet skills?
(Select one from below)
Expert
Skilled
Basic skills
No experience
Type “YES” or “NO” in the left column of questions below.
24
I know how to log on internet using various connection types (LAN, WiFi, Dialup etc. )
25
On the Internet I can create, organize, and use bookmarks/favorites.
26
I can search the Web using a variety of search engine tools.
27
I can download and save Internet files and web pages.
28
I can check e-mail using web-mail server.
29
I can delete temporary internet files.
30
I can configure network settings at my work place.
Microsoft Word
How would you rate your Microsoft Word skills?
Expert
Skilled
Basic skills
No experience
Type “YES” or “NO” in the left column of questions below.
31
I can Create a “New Word Document”.
32
I know how to insert “Table”.
33
I know how to insert “Clip Art”.
34
I can use “Auto Text” (e.g. Header & footer)
35
I know how to insert “Page Break”.
36
I can use spell-check, grammar check, and thesaurus tools
37
I know how to use “Page Settings”
38
I know how to apply “Track Changes”.
39
I know when to use “Save” & “Save as” option.
Microsoft Excel
How would you rate your Microsoft Excel skills?
Expert
Skilled
Basic skills
No experience
Type “YES” or “NO” in the left column of questions below.
40
I know how to use template documents
41
I know how to insert tables
42
I know how to insert graphics
43
I know how to create/apply formulas
44
I know how to cut/paste cell, column and row.
45
I know how to apply “Track Changes”.
46
I know how to hide/unhide column.
47
I know how to protect “Workbook”
48
I know how to insert Picture.
49
I know how to Import External data.
50
I know how to set permissions on “Workbook”
51
I know how to use “Help” option.
Back-up
Type “YES” or “NO” in the left column of questions below.
52
I am able to successfully backup important computer data using flash drives, external Hard drives and/or WinZip.
53
I know how to use “Backup or Restore Wizard” to perform routine back-up
Communication Equpiment
54
Have you used V-PTCL wireless telephone for internet connectivity?
Expert
Skilled
Basic skills
No experience
55
Have you used Thuraya (SAT Phone) for Voice and Data connectivity?
Expert
Skilled
Basic skills
No experience
56
Have you used INMARSAT (SAT phone) for Voice and Data connectivity?
Expert
Skilled
Basic skills
No experience
57
Have you used RBGAN for data connectivity?
Expert
Skilled
Basic skills
No experience
Please take a moment to reflect and answer the following questions.Short answers are fine.
1) What training would you personally like to have? List all that apply. (desktop publishing, word processing, databases, spreadsheets, World Wide Web, e-mail, creating and publishing web documents, presentation software, other)
2) What would you need to be able to better use & integrate technology into your daily work?
3) When would you be willing and able to take training sessions? List all that apply.
Note: Please return this questionnaire to the Merlin-Pakistan Technology Department ASAP, so we can schedule the training program for different groups as per skill level.
You can also send the hard copy to the Islamabad office at the address given below.
For further details/inquiries please feel free to contact:
Atif Khan IT Officer
Email: techsupport@merlin-pakistan.org
Cell: (92) 300 954 6222
Ph: (92) 51 227 0333
Postal Address: Attention: IT Department, Merlin – Pakistan
House 12-B, Street 61, Sector F-7/4, Islamabad.
Questionnaire for IT Training
Introduction:
Merlin Pakistan is conducting an IT Survey among all Merlin computer users within Pakistan in order to design the IT Training Course.
Questionnaire Instructions:
Rate your skills using the following chart…
4
3
2
1
Expert
Skilled
Basic skills
No experience
… or to the left of the letters type “YES” or “NO” that best describes your ability.
Note:
· Please be honest in responding to this questionnaire. We will use it to evaluate your skills and design a training course to suit your needs.
· Last date to submit this form to the IT department is 12th of September 2006 please send it to:
techsupport@merlin-pakisan.org
Thank you for your time!
First Name: Last Name: Date:
Department / Job Title:
General to Advance Skills
Question
Basic Computing
How would you rate your basic computer skills?
(Select one from below)
Expert
Skilled
Basic skills
No experience
Type “YES” or “NO” in the left column of the questions below.
1
I am able to turn a computer on and off and to Log on and off.
2
I can use mouse/keyboard effectively.
3
I know how to create, copy, move, rename, and delete files and folders.
4
I can Navigate in different folders, and use a flash disk and CD drive.
5
I can multitask by opening and using multiple applications and can easily maneuver between multiple applications using the Quick Launch toolbar.
6
I can open a file from a flash disk or a local or network hard drive; save a file to a flash disk or to a specific location on a local or network hard drive.
7
I know how to format a flash disk.
8
I can use a digital camera and computer and can transfer files from that medium to the computer.
9
I can use a scanner to scan pictures and documents.
10
I can use advanced features of the Find or Search command to find files on my computer.
Microsoft Outlook
How would you rate your Microsoft Outlook skills?
(Select one from below)
Expert
Skilled
Basic skills
No experience
Type “YES” or “NO” in the left column of questions below.
11
I know how to setup/create a email account.
12
I know how to Secure my account.
13
I know how to create and send messages
14
I know how to format e-mails
15
I know how to how to create contacts/distribution lists
16
I know how to create a New Folder/Group in address book
17
I know how to delete a Folder/Group from address book
18
I know how to block sender
19
I know how to create/use signature file
20
I know how to add attachment
21
I know how to send e-mail messages in text or html format.
22
I know how to send/receive attachments.
23
I know how to use “Option” menu.
Internet
How would you rate your Internet skills?
(Select one from below)
Expert
Skilled
Basic skills
No experience
Type “YES” or “NO” in the left column of questions below.
24
I know how to log on internet using various connection types (LAN, WiFi, Dialup etc. )
25
On the Internet I can create, organize, and use bookmarks/favorites.
26
I can search the Web using a variety of search engine tools.
27
I can download and save Internet files and web pages.
28
I can check e-mail using web-mail server.
29
I can delete temporary internet files.
30
I can configure network settings at my work place.
Microsoft Word
How would you rate your Microsoft Word skills?
Expert
Skilled
Basic skills
No experience
Type “YES” or “NO” in the left column of questions below.
31
I can Create a “New Word Document”.
32
I know how to insert “Table”.
33
I know how to insert “Clip Art”.
34
I can use “Auto Text” (e.g. Header & footer)
35
I know how to insert “Page Break”.
36
I can use spell-check, grammar check, and thesaurus tools
37
I know how to use “Page Settings”
38
I know how to apply “Track Changes”.
39
I know when to use “Save” & “Save as” option.
Microsoft Excel
How would you rate your Microsoft Excel skills?
Expert
Skilled
Basic skills
No experience
Type “YES” or “NO” in the left column of questions below.
40
I know how to use template documents
41
I know how to insert tables
42
I know how to insert graphics
43
I know how to create/apply formulas
44
I know how to cut/paste cell, column and row.
45
I know how to apply “Track Changes”.
46
I know how to hide/unhide column.
47
I know how to protect “Workbook”
48
I know how to insert Picture.
49
I know how to Import External data.
50
I know how to set permissions on “Workbook”
51
I know how to use “Help” option.
Back-up
Type “YES” or “NO” in the left column of questions below.
52
I am able to successfully backup important computer data using flash drives, external Hard drives and/or WinZip.
53
I know how to use “Backup or Restore Wizard” to perform routine back-up
Communication Equpiment
54
Have you used V-PTCL wireless telephone for internet connectivity?
Expert
Skilled
Basic skills
No experience
55
Have you used Thuraya (SAT Phone) for Voice and Data connectivity?
Expert
Skilled
Basic skills
No experience
56
Have you used INMARSAT (SAT phone) for Voice and Data connectivity?
Expert
Skilled
Basic skills
No experience
57
Have you used RBGAN for data connectivity?
Expert
Skilled
Basic skills
No experience
Please take a moment to reflect and answer the following questions.Short answers are fine.
1) What training would you personally like to have? List all that apply. (desktop publishing, word processing, databases, spreadsheets, World Wide Web, e-mail, creating and publishing web documents, presentation software, other)
2) What would you need to be able to better use & integrate technology into your daily work?
3) When would you be willing and able to take training sessions? List all that apply.
Note: Please return this questionnaire to the Merlin-Pakistan Technology Department ASAP, so we can schedule the training program for different groups as per skill level.
You can also send the hard copy to the Islamabad office at the address given below.
For further details/inquiries please feel free to contact:
Atif Khan IT Officer
Email: techsupport@merlin-pakistan.org
Cell: (92) 300 954 6222
Ph: (92) 51 227 0333
Postal Address: Attention: IT Department, Merlin – Pakistan
House 12-B, Street 61, Sector F-7/4, Islamabad.
USING THE MOUSE
USING THE MOUSE
Within all Windows applications, the mouse is used for accessing the menu system, scrolling, positioning the cursor/insertion bar and selecting blocks of text/data.
Below is a list of how the mouse buttons are typically used:
Button
Action
[RIGHT]
Used to access shortcut menus.
[LEFT]
Used to select menu options or commands by pointing to the command/option and "clicking" (pressing) this button once. To cancel a pull-down menu, click this button away from the menu.
Wheel
If you are using Microsoft’s IntelliMouse, you will notice a rubber wheel between the two buttons. You can roll the Wheel to scroll quickly through long documents.
Basic mouse functions include moving, clicking, dragging and double-clicking, as described below:
Moving Refers to moving the mouse around on the screen. You should be aware, however, that the current typing position within a document (cursor location) does not change until you click the [LEFT] mouse button.
Clicking Refers to pressing the [LEFT] mouse button once. Selects an item from the menu or moves the insertion point if done within an application.
Double-clicking Refers to quickly pressing the [LEFT] button twice. Acts as the E key while within menus. It is also used in selecting text in word processors.
Dragging Refers to clicking and holding the [LEFT] button down while moving the mouse. This is used to select text or move objects.
Within all Windows applications, the mouse is used for accessing the menu system, scrolling, positioning the cursor/insertion bar and selecting blocks of text/data.
Below is a list of how the mouse buttons are typically used:
Button
Action
[RIGHT]
Used to access shortcut menus.
[LEFT]
Used to select menu options or commands by pointing to the command/option and "clicking" (pressing) this button once. To cancel a pull-down menu, click this button away from the menu.
Wheel
If you are using Microsoft’s IntelliMouse, you will notice a rubber wheel between the two buttons. You can roll the Wheel to scroll quickly through long documents.
Basic mouse functions include moving, clicking, dragging and double-clicking, as described below:
Moving Refers to moving the mouse around on the screen. You should be aware, however, that the current typing position within a document (cursor location) does not change until you click the [LEFT] mouse button.
Clicking Refers to pressing the [LEFT] mouse button once. Selects an item from the menu or moves the insertion point if done within an application.
Double-clicking Refers to quickly pressing the [LEFT] button twice. Acts as the E key while within menus. It is also used in selecting text in word processors.
Dragging Refers to clicking and holding the [LEFT] button down while moving the mouse. This is used to select text or move objects.
WORKING WITH A WINDOW
WORKING WITH A WINDOW
USAGE: There are two types of windows within the system: Application and Document. An application window is the window containing the actual program you are currently working with (e.g., Excel or Word) - which may consist of one or more document windows. A document window is a sub-window of an application that contains the current file you are working on. For example, when working with a word processing application, you may have two or more documents open simultaneously - each in its own window.
To efficiently work with Windows XP, you need to be able to control an individual window. Most windows allow you to change their size and position.
Each window can be one of three sizes, as discussed below:
Ø Minimized This temporarily puts aside the current window and includes it in the taskbar. The program has not been closed but merely set aside. You can return to where you left off by clicking on the taskbar button representing the program.
Ø Maximized The current window is enlarged to take up the full screen. The window cannot be moved or resized while it is maximized. This gives you "maximum" working area and is useful when working within applications, such as a word processing program.
Ø Restored This is the size of a window before maximizing or minimizing. This is the only setting that you can use to manually change the window size.
MINIMIZING A WINDOW
To minimize a window, click on the button shown below:
Click on this button (located in the upper right corner of the window you wish to minimize).
If you are minimizing a document window, the window shrinks to a miniature title bar located at the bottom of the application window. If you are minimizing an application window, the application is placed as a button on the taskbar. Keep in mind that if you have minimized an application, it is still running and that you have only set it aside temporarily.
MAXIMIZING A WINDOW
To maximize a window, click on the button shown below:
Click on this button (located in the upper right corner of the window you wish to maximize).
The current window expands to fill up the entire screen (or application window if it was a document window).
CLOSING A WINDOW
Closing a document window closes the file you are currently working with while closing an application window actually exits the program itself. This second operation removes the program from memory.
Click on this button (which is located in the upper right corner of the window you wish to close).
NOTE: If you close an application containing a document that has not been saved, you will be prompted to save the file before the program is closed.
USAGE: There are two types of windows within the system: Application and Document. An application window is the window containing the actual program you are currently working with (e.g., Excel or Word) - which may consist of one or more document windows. A document window is a sub-window of an application that contains the current file you are working on. For example, when working with a word processing application, you may have two or more documents open simultaneously - each in its own window.
To efficiently work with Windows XP, you need to be able to control an individual window. Most windows allow you to change their size and position.
Each window can be one of three sizes, as discussed below:
Ø Minimized This temporarily puts aside the current window and includes it in the taskbar. The program has not been closed but merely set aside. You can return to where you left off by clicking on the taskbar button representing the program.
Ø Maximized The current window is enlarged to take up the full screen. The window cannot be moved or resized while it is maximized. This gives you "maximum" working area and is useful when working within applications, such as a word processing program.
Ø Restored This is the size of a window before maximizing or minimizing. This is the only setting that you can use to manually change the window size.
MINIMIZING A WINDOW
To minimize a window, click on the button shown below:
Click on this button (located in the upper right corner of the window you wish to minimize).
If you are minimizing a document window, the window shrinks to a miniature title bar located at the bottom of the application window. If you are minimizing an application window, the application is placed as a button on the taskbar. Keep in mind that if you have minimized an application, it is still running and that you have only set it aside temporarily.
MAXIMIZING A WINDOW
To maximize a window, click on the button shown below:
Click on this button (located in the upper right corner of the window you wish to maximize).
The current window expands to fill up the entire screen (or application window if it was a document window).
CLOSING A WINDOW
Closing a document window closes the file you are currently working with while closing an application window actually exits the program itself. This second operation removes the program from memory.
Click on this button (which is located in the upper right corner of the window you wish to close).
NOTE: If you close an application containing a document that has not been saved, you will be prompted to save the file before the program is closed.
USING THE TASKBAR
USING THE TASKBAR
USAGE: Along the bottom of the screen is the Taskbar which is used to quickly access programs, documents, help screens, and Windows settings with the click of a button.
It is also used to display currently running programs so that you can quickly switch between opened applications (referred to as multi-tasking).
The far right side of the bar displays various information and alerts.
The taskbar typically consists of the following parts:
This button is used to access the Start menu which is where all of your installed programs are typically listed.
Taskbar Buttons These buttons represent currently running applications. To quickly switch to any opened application click on its corresponding button.
Notification Area This last section is used to display information and alerts.
USAGE: Along the bottom of the screen is the Taskbar which is used to quickly access programs, documents, help screens, and Windows settings with the click of a button.
It is also used to display currently running programs so that you can quickly switch between opened applications (referred to as multi-tasking).
The far right side of the bar displays various information and alerts.
The taskbar typically consists of the following parts:
This button is used to access the Start menu which is where all of your installed programs are typically listed.
Taskbar Buttons These buttons represent currently running applications. To quickly switch to any opened application click on its corresponding button.
Notification Area This last section is used to display information and alerts.
TYPICAL WINDOWS ICONS
TYPICAL WINDOWS ICONS
Although only the Recycle Bin is initially placed on your screen, there are several icons that most users add. Below is a list of some of the Windows icons that can be added to your desktop:
Use the My Documents folder to access your most-often used files.
Use My Computer to view and manage the disks, folders, and files stored on your computer.
If you are connected to a network, use My Network Places to display a list of computers and resources on the network.
This icon represents the Recycle Bin folder which stores your recently deleted files until you choose to empty the trash.
This icon is used to access the Internet using Microsoft’s Internet Explorer program.
This icon represents Outlook Express, which is the Microsoft application used to access and manage your e-mail.
This application is used to play video, music and other multimedia files.
Although only the Recycle Bin is initially placed on your screen, there are several icons that most users add. Below is a list of some of the Windows icons that can be added to your desktop:
Use the My Documents folder to access your most-often used files.
Use My Computer to view and manage the disks, folders, and files stored on your computer.
If you are connected to a network, use My Network Places to display a list of computers and resources on the network.
This icon represents the Recycle Bin folder which stores your recently deleted files until you choose to empty the trash.
This icon is used to access the Internet using Microsoft’s Internet Explorer program.
This icon represents Outlook Express, which is the Microsoft application used to access and manage your e-mail.
This application is used to play video, music and other multimedia files.
window START
START
Most of your activity will begin with the button which displays a menu where you can launch applications, utilities and accessories. When you click on the button, a pop-up menu appears, as shown in the diagram below:
Windows displays a list of available items (e.g., programs, documents, settings) to choose from.
Items containing an arrow indicate additional choices are available. For example, if you select Windows will provide a sub-menu displaying all programs installed on your system.
The following items are available within the Start menu:
Select this item to run Internet Explorer and begin browsing the Net.
Choose this item to open Outlook Express so that you can work with your e-mail.
This program is a basic video-editing application which allows you to transfer home movies from your video camera to your computer for editing purposes. You can capture stills from the video and add narration or sound tracks to it.
This multimedia program is used to play your audio and video files. You can also copy CDs to your hard drive using this application.
If you use MSN as your Internet provider, click on this item to connect to the Internet.
Click on this item to take a tour of Windows XP and learn the basics.
Select this item to display the folder labeled My Documents where Windows automatically stores your standard data files. These files typically do not include video, music or graphics. They, instead, are stored in separate folders.
Most of your activity will begin with the button which displays a menu where you can launch applications, utilities and accessories. When you click on the button, a pop-up menu appears, as shown in the diagram below:
Windows displays a list of available items (e.g., programs, documents, settings) to choose from.
Items containing an arrow indicate additional choices are available. For example, if you select Windows will provide a sub-menu displaying all programs installed on your system.
The following items are available within the Start menu:
Select this item to run Internet Explorer and begin browsing the Net.
Choose this item to open Outlook Express so that you can work with your e-mail.
This program is a basic video-editing application which allows you to transfer home movies from your video camera to your computer for editing purposes. You can capture stills from the video and add narration or sound tracks to it.
This multimedia program is used to play your audio and video files. You can also copy CDs to your hard drive using this application.
If you use MSN as your Internet provider, click on this item to connect to the Internet.
Click on this item to take a tour of Windows XP and learn the basics.
Select this item to display the folder labeled My Documents where Windows automatically stores your standard data files. These files typically do not include video, music or graphics. They, instead, are stored in separate folders.
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